Virtual
Contact Center

Resilient CX Without Borders

NXLINK’s Virtual Contact Center enables seamless customer engagement and agent collaboration across geographies, workstyles, and devices. Designed for mobile-first, hybrid, and distributed teams, it delivers unified omnichannel experiences through a secure, AI-augmented platform that empowers agents no matter where they work.

Mobile-ready, WFH-enabled, and Hybrid-workforce optimized

Virtual
Contact Center

Resilient CX Without Borders

NXLINK’s Virtual Contact Center enables seamless customer engagement and agent collaboration across geographies, workstyles, and devices. Designed for mobile-first, hybrid, and distributed teams, it delivers unified omnichannel experiences through a secure, AI-augmented platform that empowers agents no matter where they work.

Mobile-ready, WFH-enabled, and Hybrid-workforce optimized

Latin America Japan Singapore Mid-East Europe USA Australia

SLA

grade reliability

Future

proof CC infra

Global

ready operations

Core Capabilities

Cloud-Native Omnichannel Platform Operate across on-prem, private cloud, and public cloud, choose what runs where, and when Virtual Agent Assist & AI Copilot Boost agent productivity and improve service quality with contextual insights, auto suggested response and
next-best-action Anywhere Agents, Anytime Service Deliver consistent CX across voice, chat, email, and social regardless of infrastructure Intelligent Routing & Skills Matching Activate cloud-based overflow, remote agents, or regional hubs during spikes or outages Scalable & Flexible Empower agile operational readiness through BCP enablement, surge-site activation, and centralized hubs for resource and skills continuity Cloud-Native Omnichannel Platform Virtual Agent Assist & AI Copilot Anywhere Agents, Anytime Service Intelligent Routing & Skills Matching Scalable & Flexible

Business Impact

Business Impact

Scalable Global Support

Onboard agents in any region fast, secure, compliant

Efficiency & AI Empowerment

Up to 40% faster resolution with AI-based assist

Enhanced Agent Experience

Reduced burnout via flexible work, automation, smart agent desktop, and AI assist

Lower Total Cost of Ownership

No physical infra, simplified IT ops, predictable SaaS model

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