Core Capabilities
BPO 360: AI-Powered Virtual CX for the Borderless Enterprise
Resilient, Scalable, and Future-Ready Contact Center Operations
Modern BPOs face rising demand for agility, global reach, and cost-effective service delivery.
NXLINK’s Virtual Contact Center empowers BPOs to deliver SLA-grade customer experiences anywhere, anytime through a secure, AI-augmented platform built for hybrid, mobile, and distributed teams.
NXLINK Virtual Contact
Center for BPOs
A cloud-native, omnichannel CX platform designed to optimize agent performance, reduce operational overhead, and enable global service continuity across geographies and workstyles.
BPO 360: AI-Powered Virtual CX for the Borderless Enterprise
Resilient, Scalable, and Future-Ready Contact Center Operations
Modern BPOs face rising demand for agility, global reach, and cost-effective service delivery.
NXLINK’s Virtual Contact Center empowers BPOs to deliver SLA-grade customer experiences anywhere, anytime through a secure, AI-augmented platform built for hybrid, mobile, and distributed teams.
NXLINK Virtual Contact
Center for BPOs
A cloud-native, omnichannel CX platform
designed to optimize agent performance,
reduce operational overhead, and enable
global service continuity across geographies
and workstyles.
Mobile-first, browser-
accessible CX
Rapid onboarding
across global sites
AI Copilot & Virtual
Agent Assist
Precision in
agent-customer pairing
Intelligent Routing
& Skills Matching
Precision in
agent-customer pairing
Scalable,
Surge-Ready
Architecture
BCP resilience &
cost-effective scaling
Unified
Omnichannel
Engagement
Voice, chat, email,
social—seamless
SLA
Grade reliability
Future
Proof CC infra
Global
Ready operations
Business Impact
Fast, secure, compliant deployment in any region
Up to 30% faster resolution, reduced AHT
No physical infra, simplified IT ops, SaaS predictability
Reduced burnout via flexible work, automation, smart agent desktop, and AI assist
SLA-grade uptime, surge-ready scalability